Lockdown & COVID-19

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What did you do with your products while we were in lockdown?

We donated all perishable stock to staff and Managers prior to lockdown. Those restaurants that have reopened have ordered fresh stock before reopening.

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Is all your stock fresh?

Yes, those restaurants that have reopened have ordered fresh stock before reopening. We conduct regular quality checks on all products throughout the day to ensure freshness.

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Is your cutlery and crockery hygienic?

Our cutlery and crockery is washed in a dishwasher at 55 - 70 degrees Celsius, with special dishwashing detergent (SABS approved) that kills harmful bacteria. It then gets rinsed at 85 - 90 degrees Celsius with fresh water and a rinsing additive, which is recognised worldwide to be safe and kills harmful pathogens. Whilst dining in our restaurant, you are welcome to request additional sanitising solution. Should you still feel unsafe you are welcome to request a sealed disposable cutlery set.

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Did someone breathe on or touch my cutlery and crockery after it has been cleaned?

We have very strict policies in terms of food safety and hygiene. Our staff are taking precautionary measures when interacting with patrons and when preparing food. We also have sanitation stations in all our restaurants and it is mandatory for all to wash their hands with soap or hand sanitiser every hour. In addition, all employees are required by law to wear face masks at all times. Whilst dining in our restaurant, you are welcome to request additional sanitising solution.

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Why are your employees not wearing gloves?

There are conflicting opinions world-wide regarding the use of gloves, however, rest assured that all employees are required to wash and sanitise their hands every 15-30mins. Most of our food is flame-grilled at 350 degrees that will kill all pathogens.

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Why are your employees wearing face masks?

As per the Government Gazette, everyone is required to wear face masks in public.

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Is your kids' area safe?

By law, you are required to sanitise your hands when entering any public area. Our kids' area is sanitised 3 times a day using an SABS approved sanitising solution. All kids and childminders are required to wear face masks and must sanitise before they are allowed to enter the kids' area.

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Is your FOH clean ?

We strive to maintain the highest hygiene standards possible by cleaning and sanitising all surfaces throughout the day. We also require the franchisees to sanitise the tables before the customer sits down and again after they depart. Whilst dining in our restaurant you are welcome to request additional sanitising solution.

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Are your menus clean?

We strive to maintain the highest hygiene standards possible by cleaning and sanitising our menus before and after each customer uses it. Should you feel unsafe, you are welcome to request our takeaway menu. Management will inform you which products we are not serving due to restricted trade and limited staff. You are more than welcome to view our digital menu on our website or app.

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What steps do you take to protect your employees?

All staff members are issued with material/disposable masks. They are also issued with hand sanitisers to use whilst in transit to and from work.

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Do you screen your employees for Covid-19?

On arrival, all employees are temperature-checked and subjected to a Covid-19 questionnaire before they enter the restaurant. Employees that are running a higher temperature than normal or fail the questionnaire, will not be allowed to work and will be sent home.

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What happens if someone shows flu-like symptoms?

We will send them home immediately and alert the authorities and franchise company. Then we will implement the necessary government protocols to prevent the spread of Covid-19.

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Do your waiters clean their hands before they bring my food or drinks to the table?

We have very strict policies in terms of food safety and hygiene. Our staff are taking precautionary measures when interacting with patrons and when preparing food. We also have sanitation stations in all our restaurants and it is mandatory for all to wash their hands with soap or hand sanitiser before and after serving a table.

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How regularly do you clean your toilets?

We have a manager checking the toilets every 15min for hygiene. Our staff cleans and sanitises the toilets every 30mins. Anti-bacterial soap and hand sanitiser are made available to our customers throughout the restaurant. Should you feel that we have let you down and the hygiene standards are not acceptable, kindly contact the Manager on duty.

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Have any of your staff caught the virus?

To our knowledge, no employee of Spur or its subsidiaries has reported catching the virus.

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How do I know I'm not going to get the virus from your food?

According to WHO (Ref: WHO/2019-nCoV/Food_Safety/2020.1), it is highly unlikely that people can contract COVID-19 from food or food packaging. COVID-19 is a respiratory illness and the primary transmission route is through person-to-person contact and through direct contact with respiratory droplets generated when an infected person coughs or sneezes.

There is no evidence to date of viruses that cause respiratory illnesses being transmitted via food or food packaging. Coronaviruses cannot multiply in food; they need an animal or human host to multiply. Most of our food gets cooked between 100 and 290 degrees Celsius and all staff members are required by law to wear masks.

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Is the bill folder and card machine safe to touch?

Yes. The bill folder and credit card machine get sanitised before every use. Customers are encouraged to sanitise their credit cards and to use contactless forms of payment, e.g. Snapscan/Zapper.

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Does your staff know what Coronavirus (Covid-19) is?

Yes, we do regular training with all employees.

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Why must I sanitise my hands when I enter your restaurant?

By law, you are required to sanitise your hands when entering any public area. You can be a carrier of the virus without experiencing/showing any symptoms.

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Why must my kids sanitise before they enter the kids' area?

By law you are required to sanitise your hands when entering any public area. You can be a carrier of the virus without experiencing/showing any symptoms.

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Why are the brands not reopening?

It has been widely reported in the media that the restaurant industry has been hit hard by Covid-19 and the restrictions imposed on our industry. Most restaurants will reopen in phases as the restrictions get lifted.

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Who at the Head Office is to answer journalists' questions?

All media related queries can be directed to our PR and Comms Specialist, Moshe Apleni.

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Why are we still using bamboo boards (plates)? How are they being cleaned? Is it hygienic?

Bamboo naturally contains an anti-bacterial agent that prevents, kills or reduces the growth of bacteria. The bamboo boards get washed in a food safe sanitiser and is disinfected prior to use.

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Are the restaurants still paying their staff?

Restaurants pay UIF (TERS) on a monthly basis and the staff then get paid out by the UIF until the restaurants are open again. Regrettably, this does not cover their full salary.

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Why are you not serving alcohol and when can you start serving it?

Currently, alcohol has been banned and we will only be able to serve alcohol once the government permits us to do so.

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When will the kids' play area reopen?

When social gatherings are allowed and there are no restrictions in place.

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Are you taking bookings for kids' parties?

Not at the moment. We will only be taking bookings when restrictions are lifted and we return to full seating capacity.

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If some restaurants are not opening straight after lockdown, which restaurants are open?

A detailed list of restaurants that are trading is constantly being updated on our website and local Facebook pages.

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Takeaways and deliveries - when will this be operational? How will it work with safety being a priority?

Our industry is restricted by government-gazetted risk levels. Please keep an eye on our website and social media pages for the latest restaurant openings. Safety is our utmost priority and we follow all regulations as detailed in the Government Gazette.

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What steps are taken to ensure that the takeaway/delivery companies are following hygienic practices?

We have a very strict policy with all 3rd party deliveries - all drivers are requested to hand sanitise before collecting the product. Temperature checks are also carried out. We have a no mask, no collection policy. We have implemented social distancing strategies for drivers waiting to collect food from us. All 3rdP thermal delivery bags are sanitised prior to placing our products in them. We provide contactless delivery for our own deliveries and this is also available with our 3rdP delivery companies.

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Can we still use the 'Entertainer' app?

We are currently not promoting the Entertainer App.

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Will you have specials to celebrate the end of lockdown?

Yes, we are working on a number of new and exciting promotions which will be advertised on our website and social media pages.

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How many people can you have inside your restaurant at a time?

We are guided by the Government Gazette as it will all depend on the restriction level in which the restaurant trades. For more information, contact the restaurant directly.

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Will you offer curbside service, if I'm cautious to come into the restaurant?

Unfortunately it is not possible to offer curbside at all of our locations. Kindly contact the restaurant you wish to support and find out if they are offering curbside assistance.

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If I want to celebrate my birthday at your restaurant, is there a limit to the number of guests I can invite?

That all depends on the rules laid out about social gatherings during the state of disaster. We would love to host you but we may be restricted based on government guidelines. Kindly contact the restaurant directly.

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Will you offer the whole menu or only a limited menu when you reopen?

We will have limited menus available until we are operating under full seating capacity.

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Will customers be spread out with empty tables in between them?

It all depends on when restrictions will be lifted and we are allowed to congregate. Keep an eye on our social media platforms for updates on our events

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Should customers wear masks?

Yes, as it has been gazetted by the government that everyone must wear a mask in a public place.

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Will your Trading Hours be shortened?

Full trading hours will resume when restrictions are lifted.

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I'm looking for a job, do you have vacancies?

No, unfortunately most restaurants have implemented a hiring freeze. We suggest you contact the restaurants directly when restrictions are lifted.

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