Legal
Spur takes pride in adhering to the strictest food and safety standards. For many years all our cooking has been done in full view of our customers in an atmosphere of transparency and openness.
Food quality and hygiene checks take place approximately 4 times per day in every store and once a month all stores have detailed independent food, hygiene and safety audits conducted on-site by corporate area managers. In addition to this, there are bi-monthly evening service and standards audits carried out. These standards are higher than the industry norm, because what matters are the health and safety of all our Spur People.
All kitchen and front of house staff are trained in the ‘clean as you go’ principle. Every day the opening checks deal with product food safety and hygiene prior to the store commencing trade. We have implemented both front of house restaurant and back of house kitchen CCTV cameras to ensure adherence to strict hygiene standards. All staff are thoroughly trained to the highest health and food safety standards. We make use of hair nets for staff and hand sanitizers are present is all sections. We also have permanent and experienced managers based in all kitchens including trained quality coordinators who check each meal before it is delivered to our customers.
All cleaning equipment is color coded and customized to clean specific areas. Portion control adds to our quality and hygiene efforts as products are individually wrapped and sealed. Each meal is prepared to order in front of numerous cameras and various other staff who depend on the Spur brand for their livelihood and income.
Over the years restaurants have been a favorite target for purveyors of urban legends or then as these legends are known as these days “fake news”. At Spur we take all complaints seriously, even those that seem outlandish on face value. This is done to ensure the safety of our clients against any possible threat, real or perceived.
In our ongoing efforts to improve our high standards even further, you the Spur People are our biggest ally. Please report any incident to us or ask us any question by contacting our friendly Spur Customer Care Team on 086 000 7787.
Spur Steak Ranches Kids Safety
At Spur Corporation we take the safety of our customers and children very seriously and provide our franchisees with the necessary tools, operational support and training to ensure safe and happy visits to our restaurants. Our focus has always been to provide a safe, welcoming and inviting restaurant where families can relax and enjoy themselves. Our franchisees undergo training to prioritize the safety and comfort of all customers and to handle numerous situations, including the serious threat or risk to children.
Play Canyon areas have play canyon attendants who receive ongoing training to provide the best possible care to ensure the enjoyment and safety of every child. Our franchisee’s approach is pre-emptive – attendants constantly monitor the situation in the Play Canyon and report any suspicious or irregular behaviour to management. All equipment and toys in the children’s area are safe and our franchisees take precautions to ensure accidents don’t happen.
Play Canyons are equipped with security cameras and in some instances this is broadcast as a live feed to various monitors in the restaurant so parents can keep an eye on their children while they play. While our franchisees make every effort to ensure the safety of all children, it is also the responsibility of the parent to look after their own children. Spur has always advised parents to accompany children to the toilet facilities, in fact, our staff have been instructed not to accompany any child to the restroom, this responsibility resides with the parent. The rules that govern our Play Canyons have been clearly placed on all Play Canyon entrances.
Because safety is such a high priority, we’re additionally updating and improving our policies and facilities, we are busy investigating technology to enhance our safety in the play areas.
Fidelity ADT Sensormatic kids tags
We've partnered with Fidelity ADT to create a safe zone for children through the use of Sensormatic technology where the Sensormatic pedestals are placed at the entrance/exit of the restaurant and magnetic pinless tags are attached to children’s clothes as they enter the play area. On entry into the play area each child’s clothing is tagged by a childminder for that area. The tags attach securely without damaging the child’s clothing and staff are trained on where to attach the tag so it does not hurt the child in the play area. The tag can only be removed at the pay desk once the family leaves with the child.
How it works
1. On entry into the play area at a Spur restaurant, each child’s clothing is tagged by a childminder for that area.
2. The tags attach securely without damaging the child’s clothing and staff are trained on where to attach the tag so it does not hurt the child in the play area.
3. The tag can only be removed at the pay desk once the family leaves with the child.
4. If a child attempts to leave the restaurant without his or her parents an alarm activates.
Kids 1st Solution
A wristband-app solution whereby the restaurant provides the wristband for the child and the parent downloads and registers on the app. The app will alert the parent when the child;
1. Enters the Play Area
2. Leaves the Play Area
3. Enters the bathroom area. or,
4. Steps outside the main door at the entrance
All app alerts are sent via the app as a notification. Download the Kidz1st app here for Android
For over 50 years, we have played a leading role in ensuring that South Africa’s children are happy and in a safe environment.
TERMS AND CONDITIONS FOR SPUR GROUP (PTY) LTD SOUTH AFRICA'S LOYALTY APP AND WEBSITE
The following provisions are drawn to the attention of the User to the extent that the Consumer Protection Act 68 of 2008 ("the CPA") applies to these Terms and Conditions: - clause D (including the fact, nature and effect of the limitation of liability contemplated therein); - clause E (including the fact, nature and effect of the indemnity contemplated therein).
A. INTRODUCTION
1. These Terms and Conditions ("Terms and Conditions") apply in respect of the Spur Group (Pty) Ltd ("Spur Group") Imobile application (the "Spur Steak Ranches App") and the Spur Group Website (the "Website") (the Spur Steak Ranches App and the Website together, the "Services").
2. The Terms and Conditions must be read with Spur Group's Website terms and conditions ("Website Terms and Conditions"), which are available at www.spursteakranches.com/za . Please note that certain defined terms contained in the Website Terms and Conditions will be utilised in these Terms and Conditions. The terms "user", "you" and "your" are used interchangeably in these Terms and Conditions and refers to:
- a) any individual who uses the Spur Steak Ranches App from time to time (or intends using the Spur Steak Ranches App) and any individual who downloads the Spur Steak Ranches App.
- b) any visitor to the Spur Steak Ranches Website from time to time (or who anyone intends visiting the Spur Steak Ranches Website) including members of the public or legal entities accessing the Website for information purposes; members of the public or legal entities submitting advertisements, comments, files, images, videos, sounds, business listing and/or information and/or any other material or date ("Content"); web search engines; and data and/or information aggregators.
3. These Terms and Conditions and the other policies posted on the Website constitute the complete and exclusive understanding and agreement between you and us and govern your use of the Services. This understanding and agreement supersedes all prior understandings, proposals, agreements, negotiations and discussions between the parties, whether written or oral.
4. "Spur Group" means Spur Group (Pty) Ltd, registration number (Registration Number: 1999/011042/07), and any company related or inter-related to Spur Group (as contemplated in section 2 of the Companies Act No. 71 of 2008, a amended). All rights granted in favour of Spur Group in terms of this Agreement shall be deemed to be for the benefit of the Spur Group by way of a stipulation for the separate benefit of each company within the Spur Group, and such benefit may be accepted by any company within the Spur Group at any time after the date of execution hereof ( and the fact that any such benefits may not be enforceable by any one of such companies shall not affect its enforceability by Spur or any other company within the Spur Group).
5. Spur Group permits the use of the Spur Steak Ranches App and the Website subject to these Terms and Conditions, and by using the Spur Steak Ranches App or accessing the Website you shall be required to accept all the Terms and Conditions.
6. Please read these Terms and Conditions carefully and make sure you understand them before you use the Spur Steak Ranches App or the Website. Please do not download or use the Spur Steak Ranches App or access the Website if you do not agree to these Terms and Conditions.
7. Nothing in these Terms and Conditions is intended or must be understood to unlawfully restrict, limit or avoid any right or obligation, as the case may be, created for either you or Spur Group in terms of the CPA.
8. Spur Group reserves the right to terminate or suspend the Spur Steak Ranches App with three months' notice, which notice will be recorded on our Website and such notice period will apply from date of such publication.
9. Spur Group reserves the right to change, on one month's notice, any of the terms and conditions (including benefits) of the Spur Steak Ranches App or Website. Any such change will be recorded on our Website and will apply from the effective date. The provisions hereof shall be deemed to be binding on the member.
10. Spur Group reserves the right to change any of these Terms and Conditions, which change will be recorded on our Website and will apply with immediate effect. Your continued use of the Website or the Spur Steak Ranches App will constitute an agreement to abide by the updated terms and conditions.
11. Notwithstanding anything to the contrary herein, we reserve the right to suspend or terminate a membership, block your email or IP address or otherwise terminate your access to or use of the Services (or any part thereof) immediately and without notice to you and to remove and discard any Content within the Services, for any reason. You agree that we will not be liable to you or any third party for termination of your access to the Website or the Spur Steak Ranches App. You also agree not to attempt to use the Services after such termination.
12. You always have the option to cancel your membership to the Spur Steak Ranches App at any time. If you are a member and no longer wish to participate, then please contact our Customer Care centre at +2786 000 7787 or [email protected]
B. ELIGIBILITY - SPUR STEAK RANCHES APP
1. There are limitations on who may download and use the Spur Steak Ranches App. You may not download the Spur Steak Ranches App if you are a minor (i.e. under the age of 18 (eighteen) years of age) or if you are not legally permitted to enter into binding agreement. A minor may not use the Spur Steak Ranches App unless the minor's parents or guardians have read these Terms and Conditions, agree to them on the minor's behalf and download the Spur Steak Ranches App on the minor's behalf.
2. Your account or membership is not transferable.
3. No persons who are employees of a Spur Group franchised restaurant may apply for membership of this programme.
4. Accounts can only be issued to natural persons.
5. You agree to provide accurate and correct information and promptly update any changes thereto.
6. By downloading the Spur Steak Ranches App, you hereby confirm and represent to Spur Group that:
- a) you have legal capacity to contract;
- b) you agree to these Terms and Conditions and agree to be bound by them; and
- c) if you are downloading the Spur Steak Ranches App on behalf of a minor as contemplated in clause B.1, you are the parents or legal guardians of the minor, you consent to the minor using the Spur Steak Ranches App on the terms and conditions contained herein, you are agreeing to these Terms and Conditions on behalf of yourself and the minor and you understand and agree that the limitation of liability and indemnity contained in these Terms and Conditions are duly binding on yourself and on the minor.
C. PARTICIPATION
1. The Spur Steak Ranches App can be downloaded for free from the Apple Store or Google Play on a mobile device with an IOS 10.0 or Android 9.0 operating system and higher.
2. The Spur Steak Ranches Website can be visited at https://www.spursteakranches.c....
D. LIABILITY
1. You hereby agree that your use of the Spur Steak Ranches App is at your own risk. To the maximum extent permitted in law, neither Spur Group, nor its Related Parties, nor any persons related or inter-related (as contemplated in section 2 of the Companies Act 71 of 2008 (as amended) to Spur Group or its Related Parties, nor any of their respective directors, prescribed officers, managers, employees, agents, franchisees, or other persons in respect of whose actions Spur Group may be held to be vicariously liable or anyone associated with any of them (collectively, " Spur Group Parties"), shall incur any liability to any person for any injury, claim, loss or damage of any nature whatsoever, whether direct, indirect, consequential or otherwise, whatsoever or howsoever arising from your use or misuse of, or reliance upon the Spur Steak Ranches App, or as a result of, or arising from any defects in the Spur Steak Ranches App or otherwise. To the extent necessary in law the provisions of this clause D shall constitute a stipulatio alteri (i.e. a contract in favour of a third party) in favour of the Spur Group Parties, the benefit whereof may be accepted by any or all of them at any time, from time to time.
2. The Website and the Content available through the Website may contain links to third-party websites ('Third-Party Websites") completely unrelated to us or our Services. If you link to Third=Party Websites, you may be subject to the terms and conditions and other policies of those Third-Party Websites. We do not endorse any Content displayed on any Third-Party Website.
E. INDEMNITY
1. You indemnify the Spur Group Parties from any liability for any injury, claim, loss or damage of any nature whatsoever, whether direct, indirect, consequential or otherwise arising from:
- a) your use of and access to the Website and/or the Spur Steak Ranches App and/or any linked external sites;
- b) your violation of any terms of these Terms and Conditions;
- c) your violation of any third-party right, including, without limitation, any copyright, trade mark, trade secret, or other property or privacy right; or
- d) any claim that your Content caused damage to a third party.
2. This defense and indemnification obligation will survive termination, modification or expiration of these Terms and Conditions and your use of the Services.
F. GOODS/SERVICES/CAMPAIGN
1. The Spur Steak Ranches App offers, inter alia, the following goods and services:
- a) Earning of Loyalty Points;
- b) Redemption of Vouchers, Coupons and/or Special Offers; and
- c) Customer discounts.
2. Vouchers may only be redeemed by the registered profile member i.e., the holder of the account.
3. Vouchers are considered a discount and therefore cannot be exchanged for cash or used to tip the waitron.
G. PRIVACY AND INFORMATION
1. The following sections G - O contain our External Privacy Statement ("Statement") which sets out how your personal information will be used by Spur Group and applies to any information, including personal and special personal information, you give to Spur or which Spur may collect from third parties.
2. This Statement must be read in conjunction with any applicable provisions of the Spur Group Website Terms and Conditions relating to privacy, data collection, data protection, use and disclosure of personal information and any applicable law, including the Protection of Personal Information Act No 4 of 2013.
3. It is important that you read this section carefully before submitting any personal information to Spur Group.
4. By submitting any personal information to Spur Group you provide unconditional, voluntary and express consent to the processing of your personal information as set out in this Statement.
5. The provisions of this Statement are subject to mandatory, unalterable provisions of Applicable Laws.
6. Please do not submit any personal information to Spur if you do not agree to any of the provisions of these Terms and Conditions. If you do not consent to the provisions of this section, the Terms and Conditions, or parts thereof, Spur Group may not be able to provide its products and services to you.
H. AMENDMENT OF THE EXTERNAL PRIVACY STATEMENT
1. We may amend the Statement from time to time for any of the following reasons:
- a) to provide for the introduction of new systems, methods of operation, services, products or facilities;
- b) to comply with changes to any legal or regulatory requirement;
- c) to ensure that our Statement is clearer and more favourable to you;
- d) to rectify any mistake that may be discovered from time to time; and/or
- e) for any other reason which Spur, in its sole discretion, may deem reasonable or necessary.
2. Any such amendment will come into effect and become part of any agreement you have with Spur Group when notice is given to you of the change by publication on our Website or on the Spur Steak Ranches App. It is your responsibility to check the Website and the Spur Steak Ranches App often. Your continued use of the Website or the Spur Steak Ranches App will constitute an agreement to abide by the updated Statement.
I. PRIVACY INDEMNITY
1. Spur Group takes your privacy and the protection of your personal information very seriously, and we will only use your personal information in accordance with the External Privacy Statement and applicable data protection legislation. It is important that you take all necessary and appropriate steps to protect your personal information yourself (for example, by ensuring that all passwords and access codes are kept secure).
2. We have implemented reasonable technical and operational measures to keep your personal information secure.
3. You hereby indemnify and hold Spur Group harmless from any loss, damages or injury that you may incur as a result of any unintentional disclosures of your personal information to unauthorised persons or the provision of incorrect or incomplete personal information to Spur.
J. INFORMATION WHICH WE MAY COLLECT ABOUT YOU
1. We may collect the following information about you, and this information may include:
- a) your name, address, contact details, date of birth, identity number, passport number;
- b) records of correspondence or enquiries from you or anyone acting on your behalf;
- c) details of transactions you carry our with us;
- d) details of contracts, or sales you carry out with us; and
- e) sensitive or special categories of personal information, including biometric information, such as images, fingerprints and voiceprints.
2. Where you provide us with the personal information of third parties you should take steps to inform the third party that you need to disclose their details to us, identifying us. We will process their personal information in accordance with this Statement.
K. USE OF INFORMATION COLLECTED
1. We may use, transfer and disclose your personal information for the purpose of:
- a) providing you with the services, products or offerings you have requested, and notifying you about important changes to these services, products or offerings;
- b) managing your account or relationship and complying with your instructions or requests;
- c) detecting and preventing fraud and money laundering and/or in the interest of security and crime prevention;
- d) assessing and dealing with complaints and requests;
- e) operational, marketing, auditing, legal and record keeping requirements;
- f) verifying your identity or the identity of your beneficial owner;
- g) transferring or processing your personal information outside of the Republic of South Africa to such countries that may not offer the same level of data protection as the Republic of South Africa, including cloud storage purposes and the use of any of our websites;
- h) complying with Applicable Laws, including lawful requests for the information received from local or foreign law enforcement, government and tax collection agencies;
- i) recording and/or monitoring your telephone calls and electronic communication to/with Spur in order to accurately carry out your instructions and requests, to use as evidence and in the interests of crime prevention;
- j) conducting market research and providing you with information about our products or services from time to time via email, telephone or other means (for example, events);
- k) where you have unsubscribed from certain direct marketing communications, ensuring that we do not send such direct marketing to you again;
- l) disclosing your personal information to third parties for reasons set out in this Statement or where it is not unlawful to you so;
- m) monitoring, keeping record of and having access to all forms of correspondence or communications received by or sent from Spur or any of its employees, agents or contractors, including monitoring, recording and using as evidence all telephone communications between you and Spur; and
- n) improving or evaluating the effectiveness of our business or products, services or offerings.
2. We may from time to time contact you about services, products and offerings available from Spur or specific subsidiaries which we believe may be of interest to you, by email, phone, text or other electronic means, unless you have unsubscribed from receiving such communications. You can unsubscribe from receiving such communications. The Spur Group website and/or App may be co-branded with brands belonging to Spur Group such as Spur Steak Ranches and/or John Dory's, and/or Panarottis and/or Hussar Grill, and/or Casa Bella and/or RocoMamas.
M. RETENTION OF YOUR INFORMATION
We may retain your personal information indefinitely, unless you object, in which case we will only retain it if we are permitted or required to do so in terms of Applicable Laws. However, as a general rule, we will retain your information in accordance with the retention periods set out in Applicable Laws, unless we need to retain it for longer for a lawful purpose. (For example, for the purposes of complaints handling, legal processes and proceedings.)
N. ACCESS TO, CORRECTION AND DELETION OF YOUR PERSONAL INFORMATION
1. You may request details of personal information which we hold about you under the Promotion of Access to Information Act, 2000 ("PAIA") read with the Protection of Personal Information Act. Fees to obtain a copy or a description of personal information held about you are prescribed in terms of PAIA. Confirmation of whether or not we hold personal information about you may be requested free of charge.
2. You may request the correction, destruction of, or deletion of personal information Spur holds about you. Please ensure that the information we hold about you is complete, accurate and up too date. If you fail to keep your information updated, or if your information is incorrect, Spur may limit the products and services offered to you or elect not to open the account.
3. Members updating their details that are registered for more that one of the Spur Group Loyalty programmes may update their details across the Spur Group loyalty programmes.
4. You have a right to object on reasonable grounds to the processing of your personal information where the processing is carried out to protect our legitimate interests or your legitimate interests, unless the law provides for such processing.
O. COMPLAINTS
1. Should you believe that Spur Group has utilised your personal information contrary to Applicable Laws, you undertake to first attempt to resolve any concerns with us.
2. If you are not satisfied with such process, you may have the right to lodge a complaint with the Information Regulator, using the contact details below:
Tel: 012 406 4818
Fax: 086 500 3351
Email: [email protected]
3. Unethical activity may be anonymously reported to our independent ethics hotline provider, Whistle Blowers (Pty) Limited, via their toll-free phone number 0800 447 464 and email address [email protected]
P. SUBMISSION OF CONTENT
1. If you submit any Content to us, you expressly agree not to post, email, or otherwise make available Content:
- a) that violates any law;
- b) that is copyrighted, patented, protected by trade secret or trade mark, or otherwise subject to third-party propriety rights, including privacy and publicity rights, unless you are the owner of such rights or have permission or a licence from their rightful owner to post the material and to grant us al the licence rights granted under these Terms and Conditions by the owner;
- c) that infringes any of the foregoing intellectual property rights of any party or that you do not have a right to make available under any law or under any contractual or fiduciary relationship;
- d) that is harmful, abusive, unlawful, threatening, harassing, defamatory, pornographic, libellous, or invasive of another's privacy or other rights, or that harms or could harm minors in any way;
- e) that harasses, degrades, intimidates or is hateful towards an individual or group of individuals on the basis of religion, gender, sexual orientation, race, ethnicity, age, or disability;
- f) that violates any employment laws including those prohibiting the stating, n any advertisement for employment, of a preference or requirement based on race, colour, religion, sex, national origin, age or disability of the applicant;
- g) that includes personal or identifying information about another person, without that person's explicit consent;
- h) that impersonates any person or entity, including any of our employees, or falsely states or otherwise misrepresents an affiliation with a person or entity;
- i) that is false, deceptive, misleading, deceitful or constitutes a "bait and switch" offer;
- j) that constitutes a "pyramid scheme", a "affiliate marketing", a "link referral code", "junk mail", "spam", a "chain letter" or an unsolicited advertisement of a commercial nature;
- k) that constitutes or contains any form of advertising or solicitation including any form of advertising or solicitation that is
- l) posted in areas or categories of the Website which are not designated for such purposes; or
- m) e-mailed to users who have requested not to be contact about other services, products or commercial interests;
- n) that includes links to commercial services or Third-Party Websites, except as specifically allowed by us;
- o) that advertises any illegal services or the sale of any items the sale of which is prohibited or restricted by Applicable Law;
- p) that contains software viruses or any other computer code, file, program designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment;
- q) that disrupts the normal flow of dialogue, with an excessive number of messages (flooding attack) to the Services or that otherwise negatively effects other users' ability to use the Services; or
- r) that employs misleading e-mail addresses or forged headers or otherwise manipulated identifiers in order to disguise the origin of Content transmitted through the Services.
2. Additionally, you agree not to:
- a) contact anyone who has asked not to be contacted, make unsolicited contact with anyone for any commercial purpose, or "stalk" or otherwise harass anyone;
- b) make any libellous or defamatory comments or postings to or against anyone;
- c) collect Personal Information (as defined in the External Privacy Statement) or data about other users or entities for commercial or unlawful purposes;
- d) attempt to gain unauthorised access to computer systems owned or controlled by us, or engage in any activity that disrupts, diminishes the quality of, interferes with the performance of, or impairs the functionality of the Spur Steak Ranches App or the Website;
- e) use any for of automated device or computer program ("flagging tool" or "automated flagging device") that enables the use of our "flagging system" or other community control systems without each flag's being manually entered by a human who initiates the flag, or use any such flagging tool to remove the posts of competitors or other third parties, or remove a post without a reasonable good-faith belief that the post being flagged violates these Terms and Conditions or any applicable law or regulation; and
- f) use any automated device or software that enables the submission of automatic postings on the Website without human intervention or authorship (an 'automated posting device').
3. We reserve the right to remove any Content without prior notice.
4. Furthermore, by posting Content to any public area of the Website, you agree to and do hereby grant us all rights necessary to prohibit or allow any subsequent aggregation, display, copying, duplication, reproduction or exploitation of the Content on the Services or Website by any party for any purpose. You also hereby grant each user of the Website a non-exclusive licence to access your Content through the Website. The foregoing licence granted by you to each user terminates when you remove or delete such Content from the Website.
Q. INTELLECTUAL PROPERTY
1. Save for the limited license granted in terms of clause R2 hereunder, Spur Group retains all right, title and interest in and to the Spur Steak Ranches App and Website, which includes all content, services and functionality associated with the Spur Steak Ranches App and Website. The contents of the Spur Steak Ranches App and Website, including any material, information, data, software, icons, text, graphics, lay-outs, images, sound clips, advertisements, video clips, trade names, logos, trademarks, designs and service marks which are displayed on or incorporated in Spur Steak Ranches App and Website ("App and Website Content") are protected by law, including but not limited to copyright and trade mark law. The App and Website Content is the property of the Spur Group its advertisers and/or sponsors and/or is licensed to the Spur Group.
2. Subject to your compliance with these Terms and Conditions, Spur Group hereby grants you a non-exclusive, non-transferable, non-sublicensable, revocable limited license to download, install and use the Spur Steak Ranches App on a mobile device solely for your own personal, non-commercial purposes.
3. You hereby acknowledge that your right to download and use the Spur Steak Ranches App is derived solely from Spur Group and is conditional upon your proper conduct, safe use of the Spur Steak Ranches App and compliance with these Terms and Conditions at all times. Spur Group reserves the right to suspend or deny, in its sole discretion, your access to all or any portion of the Spur Steak Ranches App.
4. You are not entitled to:
- a) copy, reproduce, modify, alter, create derivative works of, sell, reverse engineer, decompile, redistribute or disassemble the Spur Steak Ranches App, App and Website Content or any part thereof; or
- b) sub-license, assign, transfer, or in any manner give or grant or transfer, directly or indirectly, any rights granted in terms of these Terms and Conditions to any third party.
5. The limited license granted to you in terms of this clause R will be revoked (with or without notice) and ineffective if you:
- a) are a minor and your parents or guardians have not read these Terms and Conditions, agreed to them on your behalf and downloaded the Spur Steak Ranches App on your behalf in accordance with the provisions of clause B;
- b) engage in any act that Spur Group deems to be in conflict with the spirit or intent of these Terms and Conditions, the Website Terms and Conditions or the Promotional Material including, but not limited to, circumventing or manipulating these Terms and Conditions, the Website Terms and Conditions or the Promotional Material; or
- c) fail to comply with any of the provisions of these Terms and Conditions
6. Where any of the Spur Steak Ranches App or Website Content has been licensed to Spur Group or belongs to any third party, your rights of use will also be subject to any terms and conditions which that licensor or third party imposes from time to time and you agree to comply with such third-party terms and conditions.
R. NO WARRANTIES
1. You expressly agree and acknowledge that the Spur Steak Ranches App, the Website and the Services are provided to you " as is" without warranty of any kind. Spur Group hereby disclaims all warranties, either express or implied, to the maximum extent permitted by law.
2. To the fullest extent permitted by law Spur Group, its affiliates, subsidiaries, officers, directors, service providers, suppliers, employees, and agents disclaim all warranties, express or implied, in connection with the Website and your use thereof. We make no warranties or representations about the accuracy or completeness of the website's content or the content of any Third-Party Website linked to the Website and assume no liability or responsibility for any:
- a) errors, mistakes or inaccuracies in the Content;
- b) personal injury or property damage, of any nature whatsoever, resulting from your access to and use of the Website and Services;
- c) unauthorised access to or use of our servers and/or any personal and/or financial information stored therein;
- d) interruption or cession of transmission to or from the Website;
- e) bugs. viruses, Trojan horses or the like which may be transmitted to or through the Website by any third party; or
- f) errors or omissions in any Content or loss or damage of any kind incurred as a result of the use of any Content posted, e-mailed, communicated, transmitted or otherwise made available via the Website or the Services.
- g) Spur Group does not warrant, endorse, guarantee or assume responsibility for any product or service advertised or offered by a third party through the Website or any hyperlinked website featured in any banner or other advertising, and we will not be a party to or in any way responsible for the monitoring of any transaction between you and/or other users and/or third-party providers of products or services. As with the purchase of a product or service through any medium or in any environment, you should use your best judgement and exercise appropriate caution.
S. SECRET TRIBE
To ensure your kids get the best out of the wonderful and exciting Secret Tribe membership, the following is applicable:
1. All children aged 0 - 12 years old are eligible for Secret Tribe membership and can be added to a parent/guardian Family Club Profile.
2. If linked to their parent/guardian's Family Club Profile, children aged o-12 years old shall receive 1 (one) free 250ml Fountain Soda with every meal ordered from the Kid's Menu. This does not apply to the Kid's Menu Burger Combo, Birthday Combo or desserts.
3. Once a child turns 13 years old, their Secret Tribe membership will automatically be deactivated.
4. All Secret Tribe members must be linked to a Family Club Profile.
5. Secret Tribe Birthday Meal Vouchers are only redeemable when the Secret Tribe member is present at the restaurant at time of the redemption.
6. The Secret Tribe Birthday Voucher issued to the child, is valid for 3 months from the birthday date. You may terminate your membership at any time.
7. Secret Tribe Meal vouchers are only valid for the Kids menu items.
8. Secret Tribe meal vouchers will be redeemable for sit down or call & collect and are not valid for use on any third party delivery vendors like Mr D Food or Uber Eats SA.
9. Redemption of Secret Tribe birthday vouchers for call and collect orders require the presence of the relevant birthday child.
10. Any abuse of the Secret Tribe Club whatsoever constitutes an offence and/or fraud and Spur reserves the right to cancel such person's membership.
11. Spur Group reserves the right to alter or amend the conditions or operation of the Secret Tribe, or to terminate the club at any time, with one month's notice which will be published on its Website.
12. Spur Group shall be entitled to sell, cede, assign, delegate or in any way alienate or dispose of any or all of its rights and obligations pertaining to the Secret Tribe, without your prior approval.
13. Spur Group reserves the right to decline, issue and withdraw a Secret Tribe membership at any time and at its sole discretion.
14. You acknowledge that any information supplied to Spur Group in terms of these Terms and Conditions is provided voluntarily to Spur Group.
15. By submitting any information to Spur Group in any form you further acknowledge that such conduct constitutes an unconditional, specific and voluntary consent to the processing (including storage) of such information by Spur in terms of these Terms and Conditions and/or under any applicable law in the manner contemplated above, which consent shall, in the absence of any written objection received from you, be indefinite and/or for the period otherwise required in terms of any applicable law.
T. GENERAL
1. These Terms and Conditions shall comply with, and will be subject to, any peremptory provisions of the CPA and the regulations promulgated thereunder, which are deemed to be incorporated herein ("Peremptory Provisions"). In the event of any conflict between these Terms and Conditions and the Peremptory Provisions, the latter shall prevail. Furthermore, no term or condition of these Terms and Conditions is intended to breach any Peremptory Provisions.
2. These Terms and Conditions, together with any terms and conditions appearing in the Website Terms and Conditions or in any Promotional Material, contains the entire agreement between the parties in relation to the subject matter hereof. Save as contemplated in these Terms and Conditions (including clause S.1 above) no alteration, cancellation, variation of, or addition hereto will be of any force or effect.
3. Each sentence, paragraph, term, clause and provision of these Terms and Conditions and any portion thereof shall be considered severable and if, for any reason, any such sentence, paragraph, term, clause or provision held to be invalid, contrary to, or in conflict with any applicable present or future law or regulation ( including, without limitation, the CPA and any Regulations thereto) or in terms of a final, binding judgment issued by any court, it shall to that extent be deemed not to form part hereof and shall not impair the operation of, or have any effect upon such other sentence, paragraph, term, clause or provision hereof may otherwise remain valid or intelligible, which shall continue to be given full force and effect and bind the parties hereto. If any provision of these Terms and Conditions is found by any Court to be unfair as contemplated in Regulation 44 to the CPA, then that provision will apply to the maximum extent permitted under the CPA and will further be governed by the provisions of this clause S.4 mutatis mutandis.
4. Your access and/or use of the Spur Steak Ranches App or Website, and the operation of these Terms and Conditions, shall be governed by and construed in accordance with the laws of the Republic of South Africa.
5. The Spur Steak Ranches App and Website shall operate indefinitely. Spur Group may, in its sole discretion, at any time and for any reason and without prior written notice, suspend or terminate the operation of the Spur Steak Ranches App or the user's right to use the Spur Steak Ranches App or any of its contents.
6. You may not cede, assign or otherwise transfer your rights and obligations in terms of these Terms and Conditions to any third party.
7. Any failure on the part of you or Spur Group to enforce any right in terms hereof shall not constitute a waiver of that right.
8. If any term or condition contained herein is declared invalid, the remaining terms and conditions will remain in full force and effect.
9. No indulgence, extension of time, relaxation or latitude which any party (the "grantor") may show grant or allow to the other ("the grantee") shall constitute a waiver by the grantor of any of the grantor's rights and the grantor shall not thereby be prejudiced or stopped from exercising any of its rights against the grantee which may have arisen in the past or which might arise in the future.
U. COOKIES
1. Cookies are a common Internet technology. Many web sites use cookies to provide useful features for their users. Cookies are small files that are written or downloaded to your computer's hard drive when you access a site. They allow us to store and quickly retrieve login information on your computer and provide data that we can use to improve the quality of our service. Most Internet browsers (such as Internet Explorer) are initially set up to accept cookies. If you prefer, you can set your browser to refuse cookies, although you may not be able to take full advantage of Spur Group if you do so. You can disable cookies by going to Tools on your top menu bar. This will bring up the "Internet Options" dialogue box. On the top of the dialogue box, click on "Privacy". This will bring up the "Settings" box. Scroll up using the slide bar on the left-hand side of the box, until the wording in the box states Block All Cookies. Then click on the "OK" button on the bottom of the menu box. If you follow these instructions, your computer will not accept cookies in future. Spur Group may link information stored in cookies such as your age, gender and country with your personally identifiable information and we may use such information to gather statistics about the number of people who visit Spur Steak Ranches and to customize our content, layout and services for delivery to you. Our advertising partners may set and access cookies or use other technologies such as web beacons (which are electronic files that allow a website to count users who have visited that page or to access certain cookies) in order to personalise advertising content. Use by these advertising partners of their own cookies and any other tracking technologies are subject to their privacy policies. Spur Group uses its reasonable efforts to ensure that its advertising partners are operating privacy policies that are in accordance with our own privacy standards as set out in this privacy policy. You control who shares your information.
2. You can review, delete, correct and revise your personal profile, including who has access to your personal profile in your account at any time or contact us for assistance via email to [email protected] requests of this nature will be completed within 30 days.
V. SECURITY AND CONFIDENTIALITY
1. The security of your personal information depends on your protection of your account password. Please do not disclose your account to unauthorised people. Spur Group uses industry standard technology designed to help keep your personal information safe. Please bear in mind though, that it is impossible for Spur Group to guarantee that impenetrable security measures are in place. For example, we cannot control any illegal and/or unforeseen activity of other users that may allow them to get around the privacy or security settings on Spur Steak Ranches website. Consequently, you acknowledge that there are circumstances in which your personal information may be accessed by unauthorised persons. We limit access to your personal information only to employees who we believe need to come into contact with that information in order to do their jobs in connection with the service we provide. If you become aware of any breach of data security or have any other questions about the security of our website, please contact us via our Customer Care centre at +2786 000 7787 or [email protected]
2. You can review, delete, correct and revise your personal profile, including who has access to your personal profile in your account at any time or contact us for assistance via email to [email protected]; requests of this nature will be completed within 30 days.
W. SUPPLIER'S INFORMATION PROVIDED IN TERMS OF SECTION 43 OF THE ELECTRONIC COMMUNICATIONS AND TRANSACTIONS ACT 25 OF 2002 (ECT Act)
1. For the purposes of the ECT Act, Spur Group's information is as follows, which should be read in conjunction with its other terms and conditions contained on the Spur Group Website:
- a) Full name and legal status: Spur Group Proprietary Limited, a private company duly incorporated under the laws of the Republic of South Africa;
- b) Physical address for receipt of legal service: 14 Edison Way, Century Gate Business Park, Century City, 7441;
- c) Telephone number: +27 (0)21 555 5100;
- d) Website address and e-mail address: https://www.spursteakranches.c... [email protected]; and
- e) any code of conduct to which that supplier subscribes and how that code of conduct may be accessed electronically by the consumer.
X. OTHER
1. Refer to the Apple Media Services Terms and Conditions and Google Play Terms of Service ("Apple and Google Play's Terms and Conditions").
2. Any reference to Apple and Google Play's Terms and Conditions are deemed, to the extent necessary in law, to be incorporated herein.
Privacy Policy
1. INTRODUCTION
This website and app privacy policy describes how we process information we collect and/or receive from you.
2. INFORMATION WE COLLECT AND RECEIVE
We collect and receive information about you in the following ways:
2.1. Information provided by you. We may collect personal information (that is information about you
that is personally identifiable like your name, address, gender, e-mail address, physical
address, phone number(s) and other unique information such as product and service
preferences and contact preferences that are not otherwise publicly available) to the extent
that you provide us with same; and
2.2. Information that is collected automatically. We receive and store information which is transmitted
automatically and this information includes information from cookies, your Internet Protocol
(“IP”) address, browser type, web beacons (which are electronic files that allow a web site to
count users who have visited that page or to access certain cookies), embedded web links,
and other commonly used information- gathering tools.
2.3. Information you give us
This includes any information that you provide to us directly:
2.3.1. when you sign-up to utilise our services;
2.3.2. by filling in forms on our websites, or those provided to you;
2.3.3. when you enter a competition, promotion or complete a survey;
2.3.4. by posting comments or content on our social media pages; or
2.3.5. when you contact us or we contact you and you provide information directly to
us.
2.4. What personal information we collect
2.4.1. When you register to use our services, you may be required to provide us with the
following information, your:
2.4.1.1. name and surname;
2.4.1.2. contact number and email address;
2.4.1.3. physical address;
2.4.1.4. identity or passport number; and 2.4.1.5.
date of birth.
2.5. Information we collect or receive when you use our website or social media platforms
We collect information when you use websites or social media platforms by using cookies,
web beacons and other technologies. Depending on how you access and use websites, we
may receive:
2.5.1. log information;
2.5.2. information we infer about you based on your interaction with products and
services;
2.5.3. device information (for example the type of device you're using, how you access
platforms, your browser or operating system and your Internet Protocol ("IP")
address);
2.5.4. location information.
2.6. Information from third-party sources
We may receive additional information about you that is publicly or commercially available and
combine that with the information we have collected or received about you in in other ways.
3. HOW WE USE THE INFORMATION WE COLLECT AND RECEIVE
We use the information we collect and receive for the following general purposes:
3.1. to provide you with information, products or services you request from us;
3.2. in order to refer you to an appropriate third-party service provider;
3.3. to communicate with you;
3.4. to provide you with support; and
3.5. to provide effective advertising (for example to be provide you with news, special offers and
general information about other goods, services and events which we offer, that are similar to
those that you have already hired or enquired about).
4. HOW WE SHARE THE INFORMATION WE COLLECT AND RECEIVE
4.1. We don’t sell your personal information to third parties for their marketing purposes.
4.2. We may share information with:
4.2.1. our affiliates, in other words, other companies in our group;
4.2.2. we may disclose your personal information to a limited number of our employees and
third party service providers (other than those who we refer you to), who we assist
you to interact with;
4.2.3. our business partners. We may share non-personally identifiable information with select
business partners;
4.2.4. other parties in response to legal process or when necessary to conduct or protect our
legal rights;
4.2.5. companies that provide services to us. Companies that provide services to us or act on
our behalf may have access to information about you. These companies are
limited in their ability to use information they receive in the course of providing
services to us or you; and
4.2.6. third-parties where you provide consent. In some cases, third-parties (often advertisers)
may wish to attain information about you in order to promote their products to
you, or for whatever other reason. We may share information with third-parties
where you provide consent in the form of an explicit opt-in. Before we ask you to
opt-in, we will endeavour to provide you with a clear description of what data
would be shared with the third-party. Remember that once you have opted in to
allow us to send your information to the third-party, we cannot control what they
do with your data; therefore, be sure to investigate their privacy policies before
providing permission for us to share your information.
5. YOUR RIGHTS
5.1. You have the right to ask us not to contact you for marketing purposes. You can exercise this
right at any time by using any of the various "opt-out" options that we will always provide to
you when we communicate with you. We won’t send you marketing messages if you tell us
not to but we will still need to send you service-related messages.
5.2. Our websites use cookies. If you wish to reject our cookies, you can configure your browser to do
so.
5.3. We want to make sure that any data we hold about you is up to date. So, if you think your personal
information is inaccurate, you can ask us to correct or remove it.
6. RETENTION OF DATA
We will retain your personal information only for as long as is necessary for the purposes set out in
this privacy policy or to comply with our legal obligations, resolve disputes, and enforce our legal
agreements and policies.
7. OUR COMMITMENT TO SECURITY
The security of your data is important to us. While we strive to use commercially acceptable means to
protect your personal information, we cannot guarantee its absolute security. However, we do employ
a number of safeguards intended to mitigate the risk of unauthorized access or disclosure of your
information. We will do our best to protect your personal information and we will use up to date
technology that will help us to do this. We will at all times comply with our obligation under applicable
law.
8. TRANSFER OF DATA
8.1. We are based in and operate from South Africa. Your information, including personal information,
may be transferred to and maintained on servers located outside of your country of residence,
where the data privacy laws, regulations and standards, may not be equivalent to the laws in
your country of residence.
8.2. We might transfer your personal information to places outside of South Africa and store it there,
where our suppliers might process it. If that happens, your personal information will only be
transferred to and stored in country that has equivalent, or better, data protection legislation
than South Africa or with a service provider which is subject to an agreement requiring it to
comply with data protection requirements equivalent or better than those applicable in South
Africa.
8.3. Your use of our website, followed by your submission of information to us, represents your consent
to such transfer.
8.4. We will take all steps reasonably necessary to ensure that your data is treated securely and in
accordance with this privacy policy.
9. LINKS TO OTHER WEBSITES
Our website or social media platforms may contain links to and from websites, mobile applications or
services of third parties, advertisers or affiliates. Please note that we are not responsible for the privacy
practices of such other parties and advise you to read the privacy statements of each website you visit
which collects personal information.
10. CHANGES TO THIS PRIVACY POLICY
We may update this privacy policy from time to time. Any changes that we may make to our privacy
policy will be posted on our website and will be effective from the date of posting.
11. ACCESS TO YOUR PERSONAL INFORMATION
11.1. You may at any time request:
11.1.1. confirmation that we hold your personal information;
11.1.2. access to your personal information;
11.1.3. the identities or categories of third parties to whom we have disclosed your personal
information; or
11.1.4. that we correct or delete any personal information that is incomplete, misleading,
inaccurate, excessive or out of date.
11.2. Requests may be made in writing to [email protected]
Cookie Policy
1 WHAT ARE COOKIES AND WHY DO WE USE THEM?
1.1. We might use cookies and other techniques such as web beacons when you visit our website.
“Cookies” are small text files used by us to recognise repeat users, facilitate your on-going
access to and use of our website and allow us to track your usage behaviour and compile
aggregate data that will allow us to improve the functionality of our website and content. “Web
beacons” are small, clear picture files used to follow your movements on our website. For
example, storing your preferred settings for the next time you visit.
1.2. The information we collect from cookies enables us to:
1.2.1. tailor our websites to your personal needs;
1.2.2. remember the notifications that you have been shown, so that you are not shown
them again;
1.2.3. help us find information once you have logged in;
1.2.4. help us link your browsing information to you and your personal information, for
example, when you choose to register for a service;
1.2.5. make improvements and updates to our websites based on the way you want to
use them; and
1.2.6. we generally do not use cookies to identify you personally.
1.3. The type of information collected by cookies is not used to personally identify you.
2. WHAT KIND OF COOKIES DO WE USE?
We use the following categories of cookies:
2.1. Category 1: necessary cookies
Necessary cookies enable you to use our websites and all its features, such as enabling
access to secure areas of the website. Without these cookies you may not be able to use all
the features of our websites.
2.2. Category 2: performance cookies
Performance cookies collect information about how you use our websites so we can improve
them for you in future. For example, they collect information on which pages you visit most
often and any error messages you may get. The information collected by these cookies is
anonymous. They do not collect any information that can identify you personally.
2.3. Category 3: functionality cookies
Functionality cookies enable us to provide you with a more personalized experience. They
help us to remember data, such as your username and language preference, to save you
having to enter them again the next time you visit. The information these cookies collect is
anonymous. They cannot track your browsing activity on other websites.
2.4. Category 4: targeting/advertising cookies
We and our service providers may use advertising cookies to deliver ads that we believe are
relevant to you and your interests. For example, we may use targeting or advertising cookies
to customize the advertising and content you receive on our websites, to limit the number of
times you see the same ad on our websites and to help measure the effectiveness of our
advertising campaigns.
2.5. Category 5: social media cookies
Our websites use third-party cookies from social media sites such as Facebook, Twitter and
LinkedIn to enable in-depth campaign reporting and to track social network users when they
visit our websites, by using a tagging mechanism provided by those social networks. These
cookies can also be used for event tracking and remarketing purposes. Any data collected
with these tags will be used in accordance with our privacy policy and with the social network's
privacy policies. Our websites will not collect or store any personally identifiable information
from the user.
3. HOW CAN YOU MANAGE YOUR COOKIE SETTINGS?
3.1. To ensure you get the best possible experience when visiting our websites, we recommend
that you accept cookies. However, you can opt-out of each cookie category (except strictly
necessary cookies) by clicking on the “cookie settings” button or disable cookies in your web
browser.
3.2. Cookies may, however, be necessary to provide you with certain features available on our
website. If you disable cookies you may not be able to use these features, and your access
to our website will be limited.
External Privacy Statement
1. INTRODUCTION
1.1. For purposes of this Statement:
1.1.1. “Applicable Laws” means all laws, regulations that Spur is required to comply with;
1.1.2. “Client” or “you” means any prospective, new or existing client of Spur and its subsidiaries; and
1.1.3. “Spur” or “we” or “us” means the Spur Group Proprietary Limited its direct and indirect subsidiaries. To obtain more information on these subsidiaries please refer to www.spurcorporation.com
1.2. This Statement sets out how your personal information will be used by Spur and applies to any information, including personal and special personal information, you give to Spur or which Spur may collect from third parties.
1.3. It is important that you read this Statement carefully before submitting any personal information to Spur.
1.4. By submitting any personal information to Spur you provide consent to the processing of your personal information as set out in this Statement]
1.5. The provisions of this Statement are subject to mandatory, unalterable provisions of Applicable Laws;
1.6. Please do not submit any personal information to Spur if you do not agree to any of the provisions of this Statement. If you do not consent to the provisions of this Statement, or parts of the Statement, Spur may not be able to provide its products and services to you.
2. HOW TO CONTACT US
If you have any comments or questions about this Statement, please contact the Information Officer; Designated Information Officer: Duane Starkey
Email address: [email protected]
Postal address: PO Box 166, Century City 7446
Street address: 14 Edison Way, Century Gate Business Park, Century City 7441 Phone number: 021 555 5100
3. AMENDMENT OF THIS STATEMENT
3.1. We may amend this Statement from time to time for any of the following reasons:
3.1.1. to provide for the introduction of new systems, methods of operation, services, products or facilities;
3.1.2. to comply with changes to any legal or regulatory requirement;
3.1.3. to ensure that our Statement is clearer and more favourable to you;
3.1.4. to rectify any mistake that may be discovered from time to time; and/or
3.1.5. for any other reason which Spur, in its sole discretion, may deem reasonable or necessary.
3.2. Any such amendment will come into effect and become part of any agreement you have with Spur when notice is given to you of the change by publication on our website. It is your responsibility to check the website often.
4. PRIVACY AND INDEMNITY
4.1. Spur takes your privacy and the protection of your personal information very seriously, and we will only use your personal information in accordance with this Statement and applicable data protection legislation. It is important that you take all necessary and appropriate steps to protect your personal information yourself (for example, by ensuring that all passwords and access codes are kept secure).
4.2. We have implemented reasonable technical and operational measures to keep your personal information secure.
4.3. You hereby indemnify and hold Spur harmless from any loss, damages or injury that you may incur as a result of any unintentional disclosures of your personal information to unauthorised persons or the provision of incorrect or incomplete personal information to Spur.
5. INFORMATION WHICH WE MAY COLLECT ABOUT YOU
5.1. We may collect the following information about you:
5.1.1. this information may include your name, address, contact details, date of birth, place of birth, identity number, passport number, bank details, details about your employment, tax number and financial information;
5.1.2. records of correspondence or enquiries from you or anyone acting on your behalf;
5.1.3. details of transactions you carry out with us;
5.1.4. details of contracts, sales or leases you carry out with us;
5.1.5. sensitive or special categories of personal information, including biometric information, such as images, fingerprints and voiceprints.
5.2. Where you provide us with the personal information of third parties you should take steps to inform the third party that you need to disclose their details to us, identifying us. We will process their personal information in accordance with this Statement.
6. HOW WE COLLECT INFORMATION
6.1. You may provide personal information to us either directly or indirectly (through an agent acting on your behalf, or an introducer), by completing an application for our products and services or requesting further information about our products and services, whether in writing, through our website, over the telephone or any other means.
6.2. We may also collect your personal information from your appointed agent, any regulator, or other third party that may hold such information.
7. USE OF INFORMATION COLLECTED
7.1. We may use, transfer and disclose your personal information for the purposes of:
7.1.1. providing you with the services, products or offerings you have requested, and notifying you about important changes to these services, products or offerings;
7.1.2. managing your account or relationship and complying with your instructions or requests;
7.1.3. detecting and preventing fraud and money laundering and/or in the interest of security and crime prevention;
7.1.4. assessing and dealing with complaints and requests;
7.1.5. operational, marketing, auditing, legal and record keeping requirements; 7.1.6. verifying your identity or the identify of your beneficial owner;
7.1.7. transferring or processing your personal information outside of the Republic of South Africa to such countries that may not offer the same level of data protection as the Republic of South Africa, including for cloud storage purposes and the use of any of our websites;
7.1.8. complying with Applicable Laws, including lawful requests for information received from local or foreign law enforcement, government and tax collection agencies;
7.1.9. recording and/or monitoring your telephone calls and electronic communications to/with Spur in order to accurately carry out your instructions and requests, to use as evidence and in the interests of crime prevention;
7.1.10. conducting market research and providing you with information about our products or services from time to time via email, telephone or other means (for example, events);
7.1.11. where you have unsubscribed from certain direct marketing communications, ensuring that we do not send such direct marketing to you again;
7.1.12. disclosing your personal information to third parties for reasons set out in this Statement or where it is not unlawful to do so;
7.1.13. monitoring, keeping record of and having access to all forms of correspondence or communications received by or sent from Spur or any of its employees, agents or contractors, including monitoring, recording and using as evidence all telephone communications between you and Spur; and
7.1.14. improving or evaluating the effectiveness of our business or products, services or offerings.
7.2. We may from time to time contact you about services, products and offerings available from Spur or specific subsidiaries which we believe may be of interest to you, by email, phone, text or other electronic means, unless you have unsubscribed from receiving such communications. You can unsubscribe from receiving such communications via our website, mobile application, or by contacting our Customer Care Centre .
8. DISCLOSURE OF YOUR INFORMATION.
8.1. Your personal information may be shared with our subsidiaries, our agents and sub contractors, and selected third parties who process the information on our behalf.
8.2. We may also disclose your personal information to third parties in the following circumstances: 8.2.1. to our subsidiaries who are contracted to provide products or services to you;
8.2.2. to assess and monitor any of your applications for our products or services;
8.2.3. to determine which products and services may be of interest to you and/or to send you information about such products and services, unless you object or choose not to receive such communications.
8.2.4. to have a better understanding of your circumstances and needs to provide and improve our products and services;
8.2.5. to any relevant person and/or entity for purposes of prevention, detection and reporting of fraud and criminal activities, the identification of the proceeds of unlawful activities and the combatting of crime;
8.2.6. to any regulator or supervisory authority, including those in foreign jurisdictions, if Spur is required to do so in terms of Applicable Laws;
8.2.7. to a prospective buyer or seller of any of our businesses or assets;
8.2.8. to any person if we are under a duty to disclose or share your personal information in order to comply with any Applicable Laws, or to protect the rights, property or safety of Spur, Clients or other third parties; and/or
8.2.9. to your agent or any other person acting on your behalf, an or an introducer.
8.3. We may transfer your information to another of the Spur entities, an agent, sub-contractor or third party who carries on business in another country, including one which may not have data privacy laws similar to those of South Africa. If this happens, we will ensure that anyone to whom we pass your information agrees to treat your information with the same level of protection as if we were dealing with it.
8.4. If you do not wish us to disclose this information to third parties, please contact us at the contact details set out above. We may, however, not be able to provide products or services to you if such disclosure is necessary.
9. RETENTION OF YOUR INFORMATION
We may retain your personal information indefinitely, unless you object, in which case we will only retain it if we are permitted or required to do so in terms of Applicable Laws. However, as a general rule, we will retain your information in accordance with retention periods set out in Applicable Laws, unless we need to retain it for longer for a lawful purpose. (For example, for the purposes of complaints handling, legal processes and proceedings.)
10. ACCESS TO, CORRECTION AND DELETION OF YOUR PERSONAL INFORMATION
10.1. You may request details of personal information which we hold about you under the Promotion of Access to Information Act, 2000 (“PAIA”). Fees to obtain a copy or a description of personal information held about you are prescribed in terms of PAIA. Confirmation of whether or not we hold personal information about you may be requested free of charge. If you would like to obtain a copy of your personal information held by Spur, please review our PAIA Manual available for inspection, free of charge, at the offices of Spur and at www.spurcorporation.com
class="pl-2"10.2. You may request the correction of personal information Spur holds about you. Please ensure that the information we hold about you is complete, accurate and up to date. If you fail to keep your information updated, or if your information is incorrect, Spur may limit the products and services offered to you or elect not to open the account.
10.3. You have a right in certain circumstances to request the destruction or deletion of and, where applicable, to obtain restriction on the processing of personal information held about you. If you wish to exercise this right, please contact the Spur Customer Care Centre at Customer [email protected].
10.4. You have a right to object on reasonable grounds to the processing of your personal information where the processing is carried out in order to protect our legitimate interests or your legitimate interests, unless the law provides for such processing.
11. COMPLAINTS
11.1. Should you believe that Spur has utilised your personal information contrary to Applicable Laws, you undertake to first attempt to resolve any concerns with us.
11.2. If you are not satisfied with such process, you may have the right to lodge a complaint with the Information Regulator, using the contact details listed below:
11.2.1. Tel: 012 406 4818
11.2.2. Fax: 086 500 3351
11.2.3. Email: complaints. [email protected].
All material, including trademarks, trade names and logos and other graphics which form part of this website, save in respect of those trademarks, trade names and logos that form part of links to other sites and entities not controlled by Spur Corporation Limited and its subsidiary companies, remain the exclusive property of Spur Corporation Limited and its subsidiary companies, and may not, save for personal use, be copied, distributed, reproduced or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without the prior written consent having been obtained from Spur Corporation Limited and its subsidiary companies.
The visuals are for descriptive purposes and meals served could vary. Portion weights are raw weights. Certain items on this menu are available as takeaways. Prices include VAT. All restaurants are individually owned and operated, drawing on Spur Group’s expertise. Our fish may contain small bones. Certain products contain peanuts/nuts and were manufactured in facilities where nuts were used.
Investment Overview
The company was founded by Allen Ambor in 1967 and is headquartered in Cape Town, South Africa.
Spur Corporation Ltd is a growing multi-brand restaurant franchisor, founded by Allen Ambor in 1967 and headquartered in Cape Town, South Africa. It offers investors exposure to four of South Africa’s largest and well-established sit-down restaurant chains – Spur Steak Ranches, Panarottis Pizza Pasta, RocoMamas and John Dory’s Fish, Grill & Sushi – covering the most popular food formats and servicing the fast-growing middle class in South Africa. The Hussar Grill, Casa Bella and Nikos Coalgrill Greek add an upmarket chain to the Group’s brand portfolio.
The Group’s presence is predominantly in South Africa, but extends to Australasia, Mauritius, the Middle East, and a growing multitude of countries in Africa (including Botswana, Ethiopia, Kenya, Lesotho, Malawi, Namibia, Swaziland, Tanzania, Uganda, Zambia and Zimbabwe).
The Group’s sauce factory manufactures the brands’ unique sauces, which are sold to franchisees. The Group’s procurement department manages the relationship between the outsourced logistics service provider, suppliers and franchisees and the Group’s marketing department provides marketing and promotional services to franchisees.
Spur PAIA manual
The Promotion of Access to Information Act, 2000 (“PAIA") at Section 51 obliges private bodies to compile a manual to enable a person to obtain access to information held by such private body and stipulates the minimum requirements that the manual has to comply with. This Manual constitutes the Spur PAIA manual. To view this manual, click here
TERMS AND CONDITIONS
FOR USE OF THE SPUR STEAK RANCHES PHYSICAL GIFT CARD AND DIGITAL E-GIFT CARDS
The Spur Gift Card and the use thereof (both physical and digital) is subject to the following terms and conditions as amended from time to time ("these Terms"), together with any terms and conditions appearing on such Gift Card ("the Gift Card Terms"). In the event of a conflict between these Terms and the Gift Card Terms, these Terms will prevail.The following provisions are drawn to the attention of the user if the Consumer Protection Act 68 of 2008 ("the CPA") applies to any transaction concluded pursuant to these Terms, namely Clause 5, Clause 7.1, and Clause 7.2 of these Terms.
The purchase, use or receipt of a Spur Guft Card constitutes express consent to abide by the following External Privacy Statement on the Spur website at https://www.spursteakranches.com/za/legal.
1. DEFINITIONS
Unless inconsistent with the context, the following words and expressions shall bear the meanings assigned thereto and cognate words and expressions shall bear corresponding meanings in these Terms:
1.1 "Bearer" means the person in possession of a Gift Card;
1.2 "Gift Card" means both the Physical Spur Gift Card or Digital Spur e-Gift Card save where it is expressly stated otherwise;
1.3 "Gift Card Website Portal" and "Website" means http://www.spurgifting.co.za;
1.4 "Physical Gift Card" means the physical pre-paid Spur Gift Card purchases from any Restaurant;
1.5 "Digital e-Gift Card" means the digital pre-paid Spur e-Gift Card purchased on the Website;
1.6 "Purchaser" means any person who purchased a Gift Card;
1.7 "Restaurant" means any Spur Steak Ranches restaurant in the Republic of South Africa; and
1.8 "Spur Group" means Spur Group (Pty) Liited and any compay related or inter-related to Spur (as contemplated in section 2 of the Companies Act No.71 of 2008, as amended).
2. BINDING AGREEMENT
The purchase and/or use of a Gift Card is deemed to constitute a binding agreement between Spur Group, the Purchaser and the Bearer (to the extent that the Bearer is not the Purchaser) in accordance with these Terms.
3. PURCHASE, ISSUE AND RECHARDING OF GIFT CARDS
3.1 The full terms and conditions governing the purchase and recharging of Gift Cards are available on the Gift Card Website Portal ("Purchase and Recharge terms and conditions"). In the event of a conflict between these Terms and any Purchase and Recharge terms and conditions, the Purchase and Recharge terms and conditions will prevail.
3.2 A Gift Card may be purchased as follows:
3.2.1 A Physical Gift Card may be purchased from any Restaurant. Once payment has been received by the Restaurant, a Physical Gift Card will be issued to the Purchaser by the Restaurant, for and on behalf of Spur Group.
3.2.2 A Digital e-Gift Card can be purchased on the Website. Once the Purchaser has completed the transaction and it is successful, a unique code ("the Unique Code") will be sent to the recipient's cell phone number with the purchased value.
3.3 The Gift Card will be loaded with a pre-paid amount purchased ("the pre-paid amount") and may be utilised at a participating Restaurant in accordance with these Terms.
3.4 The Physical Gift Card may be reloaded with additional pre-paid amounts by the Purchaser or the Bearer thereof at any Restaurant after the initial issue date (as defined below).
3.5 The minimum pre-paid amount that a Gift Card may be initially loaded with or re-loaded (in the case of a Physical Gift Card), at any time, is R50.00 (fifty Rand). The maximun aggregate pre-paid amount that may be loaded or re-loaded (in the case of a Physical Gift Card) onto a Gift Card at any time is R2 000.00 (two thousand Rand). Pre-paid amount may only be loaded onto Physical Gift Cards in increments of R50.00 (fifty Rand).
3.6 Digital e-Gift Cards cannot be re-loaded. Once the pre-paid amount has been depleted, the Digital e-Gift Card will be marked as inactive.
3.7 The pre-paid amounts loaded onto a Gift Card from time to time will not accrue any interest.
3.8 The balance remaining on the Gift Card from time to time can be checked at any Restaurant, subject to the following:
3.8.1 In the case of Digital e-Gift Cards only, once the Unique Code is used at a Restaurant, the Bearer will receive a SMS notification indicating the amount spent and the amount available on the Digital e-Gift Card.
3.8.2 Bearers of Physical Gift Cards will not be able to check their balances online. They will be able to check their balances through the Restaurant or by contacting the Contact Centre on 0860 007 787.
3.9 Purchasers, Bearers and recipients of the Digital e-Gift Card Unique Code may contact the Contact Centre on 0860 007 787 regarding balances and lost or misplaced Unique Codes.
4. ISSUE, VALIDITY AND USE OF GIFT CARDS
4.1 The Gift Card may be utilised by the Bearer at any Restaurant as payment, or part payment (as the case may be) of the purchase price of the goods ordered at such Restauarant ("the order"). The Gift Card may also be used to pay a gratuity to a waitron ("the gratuity"). A maximum of 2 (two) Gift Cards may be utilised as payment, or part payment (as the case may be), of the purchase price of an order and to pay any gratuity in respect of such order.
4.2 The date of first issue of the Gift Card shall be the date on which an initial pre-paid amount is loaded onto the Gift Card ("the initial issue date") in accordance with these Terms.
4.3 The prepaid amounts loaded onto a Gift Card are valid for a period of 3 (three) years from the initial issue date or the date that the last pre-paid amount was loaded onto such Gift Card, whichever is the later, whereafter such pre-paid amounts, and consequently the Gift Card, will expire.
4.4 Pre-paid amounts loaded onto a Gift Card may not be refunded or exchanged for cash or credit.
4.5 To utilise the Gift Card as payment for, or towards, the purchase price of an order and/or any gratuity (subject to the provisions of clause 4.1 above):
4.5.1 in relation to a Physical Gift Card, the Bearer will be required to:
4.5.1.1 hand same to the waitron/cashier at a Restaurant when settling the purchase price of such order and/or paying such gratuity; and
4.5.1.2 indicate the portion of the purchase price of such order to be discharged utilising the Physical Gift Card and/or the quantum of any gratuity that will be paid utilising the Physical Gift Card.
4.5.2 In relation to a Digital e-Gift Card, the Bearer will be required to:
4.5.2.1 provide to the waitron/cashier at the Restaurant the Unique Code which was SMSed to the Bearer (as contemplated in Clause 3.2.2.) when settling the purchase price of such order and/or paying such gratuity; and
4.5.2.2 indicate the portion of the purchase price of such order to be discharged utilising the Unique Code and/or the quantum of any gratuity that will be paid utilising the Digital e-Gift Card.
4.6 When the Bearer tenders the Gift Card as payment for, or towards, the purchase price of an order and/or as payment for any gratuity, an amount equal to, or towards, the purchase price of the order (or portion thereof) and/or to such gratuity (or portion thereof) will be deducted from teh Gift Card. No cash refunds will be given in the event of any pre-paid amounts remaining on the Gift Card after the payment as aforesaid.
4.7 If the Gift Card is used to make part payment of any order and/or gratuity, the balance of such order is to be paid in full in cash or using any major credit cards accepted by such Restaurant.
5. LOST OR STOLEN GIFT CARDS
If the Gift Card is lost or stolen or misappropriated in any other manner whatsoever whilst in the possession of the Bearer, neither Spur Corporation Ltd, Spur Group nor its franchisees ("the franchisees") will be liable to the Purchaser or the Bearer for any form of reimbursement or compensation of any nature whatsoever. The effect of this clause is that the Purchaser and the Bearer will have no recourse against Spur Group or its franchisees in the circumstances referred to above.
6. MISUSE OF GIFT CARDS
Misuse of teh Gift Card may constitute fraud and the Gift Card may not be used for any unlawful purpose.
7. LIMITATION OF LIABILITY
7.1 Neither Spur Corporation Limited, Spur Group nor any of its franchisees will be liable for any losses if the Gift Card cannot be utilised on any specific occasion or for any reason arising out of any failure, malfunction or delay in any electronic device. The effect of this clause is that the Purchaser and the Bearer will have no recourse against Spur Corporation Limited, Spur Group or its franchisees in the circumstances referred to above.
7.2 To the maximum extent permitted in law, neither Spur Corporation Limited, Spur Group, nor any persons related or inter-related (as contemplated in section 2 of the Companies Act 71 of 2008 (as amended)) to Spur Corporation and Spur Group, nor any of their respective directors, prescribed officers, managers, employees, agents, franchisees, or anyone associated with any of them (collectively, "Spur parties"), shall incur any liability to any person for any injury, claim, loss or damage of any nature whatsoever, whether direct, indirect, consequential or otherwise, whatsoever or howsoever arising from their purchase and/or use of the Gift Card or otherwise. To the extent necessary in law the provisons of this clause shall constitute a stipulatio alteri (i.e., a contract in favour of a third party) in favour of the Spur parties, the benefit whereof may be accepted by any or all of them at any time, from time to time. The effect of this clause is that such persons may have no recourse against the parties referred to above, in the circumstances referred to above.
8. GENERAL
8.1 These Terms may be amended, varied and/or modified by Spur Group at any time and such amendment, variation and/or modification shall be effective immediately upon posting of the amended, varied and/or modified Terms on the Website. Accordingly, the continued use by a Bearer of the Gift Card shall be deemed to be the Bearer's acceptance of any such modified Terms.
8.2 The Terms shall comply with, and will be subject to, any peremptory provisions of the CPA and the regulations promulgated thereunder, which are deemed to be incorporated therein ("Peremptory Provisions"). In the event of any conflict between these Terms and the Peremptory Provisions the latter shall prevail. Furthermore, no term or condition of these Terms is intended to breach any Peremptory Provisions. Any breach of any such Peremptory Provision shall be governed by the provisions of clause 8.4 mutatis mutandis (i.e.,subject to changing those things which need to be changed).
8.3 This document, together with the Gift Card Terms and any Purchase and Recharge terms and conditions, contains the entire agreement between the parties in relation to the subject matter hereof. Save as contemplated in these Terms (including clause 8.1 above) no alteration, cancellation, variation of, or addition hereto will be of any force or effect.
8.4 Each sentence, paragraph, term, clause and provision of these Terms and any portion thereof shall be considered severable and if, for any reason, any such sentence, paragraph, term, clause or provision is held to be invalid, contrary to, or in conflict with any applicable present or future law or regulation (including, without limitation, the CPA and any Regulations thereto) or in terms of a final, binding judgment issued by any court, it shall to that extent be deemed not to form part hereof and shall not impair the operation of, or have any effect upon such other sentence, paragraph, term, clause or provision hereof as may otherwise remain valid or intelligible, which shall continue to be given full force and effect and bind the parties hereto. If any provision of these terms and conditions is found by any Court to be unfair as contemplated in Regulation 44 to the CPA, then that provision will apply to the maximum extent permitted under the CPA and will further be governed by the provisions of this clause 8.4 mutatis mutandis.
9. PROCESSING OF PERSONAL INFORMATION: DIGITAL E-GIFT CARDS
This clause 9 is only applicable to Purchasers, Bearers and/or recipients of e-Gift Cards (together the "User"), where applicable.
9.1 The User's privacy is very important to the Spur parties and they will use reasonable efforts in order to ensure that any information, including personal information, provided by the User, or which is collected from the User, is stored in a secure manner.
9.2 The User agrees to give (where applicable) the honest, accurate and current information about the User to the Promoters and to maintain and update such information when necessary.
9.3 The User's personal information collected by the Promoters may be used for the following reasons:
- the processing of personal information on the Website;
- further pocessing by third parties, including the fact that related parties of the company may access information on the Website;
- direct marketing;
- fraud prevention; and
- SARB and SARS reporting and the like if applicable.
9.4 The User acknowledges that any information supplied to the Spur parties is voluntarily.
9.5 By submitting any information to the Spur parties in any form the User further acknowledges that such conduct constitutes an unconditional, specific and voluntary consent to the processing of such information by the Spur companies under any applicable law in the manner contemplated above, which consent shall, in the absence of any written objection received from the User, be indefinite and/or for the period otherwise required in terms of any applicable law.
9.6 Unless teh User has consented, the Spur companies will not sell, exchange, transfer, rent or otherwise make available any personal information about the User (such as name, address, email address, telephone or fax number) to other parties and the User indemnifies the Spur parties from any unintentional disclosures of such information to unauthorised persons.
9.7 Should the User believe that the Spur parties have utilised the User's personal information contrary to applicable law, the User shall first resolve any concerns with Spur Group. If the User is not satisfied with such process, the User has the right to lodge a complaint with the Information Regulator of South Africa.
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