Legal Privacy Policy

Spur takes pride in adhering to the strictest food and safety standards. For many years all our cooking has been done in full view of our customers in an atmosphere of transparency and openness.

Food quality and hygiene checks take place approximately 4 times per day in every store and once a month all stores have detailed independent food, hygiene and safety audits conducted on-site by corporate area managers. In addition to this, there are bi-monthly evening service and standards audits carried out. These standards are higher than the industry norm, because what matters are the health and safety of all our Spur People.

All kitchen and front of house staff are trained in the ‘clean as you go’ principle. Every day the opening checks deal with product food safety and hygiene prior to the store commencing trade. We have implemented both front of house restaurant and back of house kitchen CCTV cameras to ensure adherence to strict hygiene standards. All staff are thoroughly trained to the highest health and food safety standards. We make use of hair nets for staff and hand sanitizers are present is all sections. We also have permanent and experienced managers based in all kitchens including trained quality coordinators who check each meal before it is delivered to our customers.

All cleaning equipment is color coded and customized to clean specific areas. Portion control adds to our quality and hygiene efforts as products are individually wrapped and sealed. Each meal is prepared to order in front of numerous cameras and various other staff who depend on the Spur brand for their livelihood and income.

Over the years restaurants have been a favorite target for purveyors of urban legends or then as these legends are known as these days “fake news”. At Spur we take all complaints seriously, even those that seem outlandish on face value. This is done to ensure the safety of our clients against any possible threat, real or perceived.

In our ongoing efforts to improve our high standards even further, you the Spur People are our biggest ally. Please report any incident to us or ask us any question by contacting our friendly Spur Customer Care Team on 086 000 7787.

Spur Steak Ranches Kids Safety

At Spur Corporation we take the safety of our customers and children very seriously and provide our franchisees with the necessary tools, operational support and training to ensure safe and happy visits to our restaurants. Our focus has always been to provide a safe, welcoming and inviting restaurant where families can relax and enjoy themselves. Our franchisees undergo training to prioritize the safety and comfort of all customers and to handle numerous situations, including the serious threat or risk to children.

Play Canyon areas have play canyon attendants who receive ongoing training to provide the best possible care to ensure the enjoyment and safety of every child. Our franchisee’s approach is pre-emptive – attendants constantly monitor the situation in the Play Canyon and report any suspicious or irregular behaviour to management. All equipment and toys in the children’s area are safe and our franchisees take precautions to ensure accidents don’t happen.

Play Canyons are equipped with security cameras and in some instances this is broadcast as a live feed to various monitors in the restaurant so parents can keep an eye on their children while they play. While our franchisees make every effort to ensure the safety of all children, it is also the responsibility of the parent to look after their own children. Spur has always advised parents to accompany children to the toilet facilities, in fact, our staff have been instructed not to accompany any child to the restroom, this responsibility resides with the parent. The rules that govern our Play Canyons have been clearly placed on all Play Canyon entrances.

Because safety is such a high priority, we’re additionally updating and improving our policies and facilities, we are busy investigating technology to enhance our safety in the play areas.

Fidelity ADT Sensormatic kids tags

We've partnered with Fidelity ADT to create a safe zone for children through the use of Sensormatic technology where the Sensormatic pedestals are placed at the entrance/exit of the restaurant and magnetic pinless tags are attached to children’s clothes as they enter the play area. On entry into the play area each child’s clothing is tagged by a childminder for that area. The tags attach securely without damaging the child’s clothing and staff are trained on where to attach the tag so it does not hurt the child in the play area. The tag can only be removed at the pay desk once the family leaves with the child.

How it works

1. On entry into the play area at a Spur restaurant, each child’s clothing is tagged by a childminder for that area.
2. The tags attach securely without damaging the child’s clothing and staff are trained on where to attach the tag so it does not hurt the child in the play area.
3. The tag can only be removed at the pay desk once the family leaves with the child.
4. If a child attempts to leave the restaurant without his or her parents an alarm activates.

Kids 1st Solution

A wristband-app solution whereby the restaurant provides the wristband for the child and the parent downloads and registers on the app. The app will alert the parent when the child;

1. Enters the Play Area

2. Leaves the Play Area

3. Enters the bathroom area. or,

4. Steps outside the main door at the entrance

All app alerts are sent via the app as a notification.

For over 50 years, we have played a leading role in ensuring that South Africa’s children are happy and in a safe environment.

Spur Corporation Limited and its subsidiary companies ('Spur') provides its websites for informational purposes only. By using the site, you agree to follow the terms and conditions outlined in this document; should you disagree, please cease usage of the Spur site.

Site content disclaimer

While we strive to display reliable and complete content, certain errors and inaccuracies may occur within the site materials. Spur is not responsible for any such erroneous or insufficient content, nor are we responsible for any damage that the website may cause due to occurrences such as misstatements, omissions or viruses, amongst others. Similarly, we are not responsible for the content of or damages that may be caused by any sites that Spur websites may link to.

Trademarks

Spur websites contain many trademarks protected under law. These trademarks are the property of Spur and may not be reproduced or copied without our express written permission. This also applies to the content and design of the sites.

Information submissions

Any information submitted through the websites to Spur will become and remain the property of Spur without any compensation to the submitter or creator. We assume no liability for the legality or copyright of the information submitted

Spur Corporation Limited and its subsidiary companies ('Spur') respects the privacy of all visitors to its online sites and facilities, and we consider it important that visitors are aware of how we handle any information collected about them.

This website includes cookies to provide you with a better experience. Most browsers allow you to manage your cookies, and you can read more about the cookies we use in our Privacy Policy. By clicking ‘OK’ or any link on the site, you agree to this use.

Collection from browser

We automatically receive and record website usage information on our hosting company’s server logs from your browser, such as your internet protocol address (“IP Address”), browsing habits, click patterns, version of software installed, system type, screen resolutions, colour capabilities, plug-ins, language settings, cookie preferences, search engine keywords, JavaScript enablement, the content and pages that you access on the website, and the dates and times that you visit the website, paths taken, and time spent on sites and pages within the website (“usage information”).Please note that other websites visited before entering our website might place personal information within your URL during a visit to it, and we have no control over such websites. Accordingly, a subsequent website that collects URL information may log some personal information.

When you access our website we may send one or more cookies (small text files containing a string of alphanumeric characters)to your computer to collect certain usage information. We use session cookies (which disappear after you close your browser) and persistent cookies (which remain after you close your browser which can be removed manually) and may be used by your browser on subsequent visits to our website. We use information gathered by cookies to improve the website

Purpose for collection.

We may use any service information and optional information provided by you for such purposes as indicated to you at the time you agree to provide such optional information. We may use your usage information for the purposes described in (x) and (x) above and to:

remember your information so that you will not have to re-enter it during your visit or the next time you access the website;

monitor website usage metrics such as total number of visitors and pages accessed; and

track your entries, submissions, and status in any promotions or other activities in connection with your usage of the website.

Consent to collection

We will obtain your consent to collect personal information:

In accordance with applicable law; and

At the time you provide us with any registration information and optional information.

Personal information collected

Spur only collects personal information such as your name and email address when it is specifically entered and submitted by the visitor. This information is retained only by Spur and is used solely to provide you with direct services such as promotional offers. The information will not be sold, transferred or disclosed to third parties. You can be remarketed on other channels and we provide an opt-out mechanism and process https://connect.spur.co.za/PreferenceCentre

Automatically collected information

Our web servers may automatically collect technical information that is not personally identifiable, such as your internet browser type and the pages you visit. This information is solely for aggregation purposes which we use to help improve the content of our site.

Links to other sites

Our sites may contain links to other sites and entities not controlled by Spur. This is for your convenience. We are not responsible for the content of these sites and suggest you review their respective distinct policies.

This Privacy Policy is subject to change without notice. It is your responsibility to ensure you are aware of the current policy. If you do not agree with the policy, please do not use the site. Feel free to contact us if you have any questions regarding our policy.

Online advertising

Spur Group engages third parties that help us deliver our banner advertisements and other online communications. The third parties may collect and use information about Spur Group customers to help us understand the offers, promotions and types of advertising that are most appealing to our customers. The personal information they collect is aggregated and cannot be linked to a person. If you do not wish your personal information to be used in this way, please notify us.

• Third party vendors, including Google and Bluekai, show Spur Group’s ads on sites on the internet.
• Third party vendors, including Google and Bluekai, use cookies to serve ads based on a user's prior visits to Spur Group's website.

Users may opt out of Google's use of cookies by visiting the Google advertising opt-out page http://www.google.com/policies/privacy/ads/ or by visiting the Network Advertising Initiative opt out page.http://www.networkadvertising.org/managing/opt_out.asp

All material, including trademarks, trade names and logos and other graphics which form part of this website, save in respect of those trademarks, trade names and logos that form part of links to other sites and entities not controlled by Spur Corporation Limited and its subsidiary companies, remain the exclusive property of Spur Corporation Limited and its subsidiary companies, and may not, save for personal use, be copied, distributed, reproduced or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without the prior written consent having been obtained from Spur Corporation Limited and its subsidiary companies.

The visuals are for descriptive purposes and meals served could vary. Portion weights are raw weights. Certain items on this menu are available as takeaways. Prices include VAT. All restaurants are individually owned and operated, drawing on Spur Group’s expertise. Our fish may contain small bones. Certain products contain peanuts/nuts and were manufactured in facilities where nuts were used.

Investment Overview

The company was founded by Allen Ambor in 1967 and is headquartered in Cape Town, South Africa.

Spur Corporation Ltd is a growing multi-brand restaurant franchisor, founded by Allen Ambor in 1967 and headquartered in Cape Town, South Africa. It offers investors exposure to four of South Africa’s largest and well-established sit-down restaurant chains – Spur Steak Ranches, Panarottis Pizza Pasta, RocoMamas and John Dory’s Fish, Grill & Sushi – covering the most popular food formats and servicing the fast-growing middle class in South Africa. The Hussar Grill, Casa Bella and Nikos Coalgrill Greek add an upmarket chain to the Group’s brand portfolio.

The Group’s presence is predominantly in South Africa, but extends to Australasia, Mauritius, the Middle East, and a growing multitude of countries in Africa (including Botswana, Ethiopia, Kenya, Lesotho, Malawi, Namibia, Swaziland, Tanzania, Uganda, Zambia and Zimbabwe).

The Group’s sauce factory manufactures the brands’ unique sauces, which are sold to franchisees. The Group’s procurement department manages the relationship between the outsourced logistics service provider, suppliers and franchisees and the Group’s marketing department provides marketing and promotional services to franchisees.

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