Read about some of the safety measures we have implemented in our restaurants to ensure you can sit back, relax and enjoy your delicious Spur meal with complete peace of mind while your little one has fun in the Play Canyon.
At Spur Corporation we take the safety of our customers and children very seriously and provide our franchisees with the necessary tools, operational support and training to ensure safe and happy visits to our restaurants. Our focus has always been to provide a safe, welcoming and inviting restaurant where families can relax and enjoy themselves. Our franchisees undergo training to prioritize the safety and comfort of all customers and to handle numerous situations, including the serious threat or risk to children.
Play Canyon areas have play canyon attendants who receive ongoing training to provide the best possible care to ensure the enjoyment and safety of every child. Our franchisee’s approach is pre-emptive – attendants constantly monitor the situation in the Play Canyon and report any suspicious or irregular behaviour to management. All equipment and toys in the children’s area are safe and our franchisees take precautions to ensure accidents don’t happen.
Play Canyons are equipped with security cameras and in some instances this is broadcast as a live feed to various monitors in the restaurant so parents can keep an eye on their children while they play. While our franchisees make every effort to ensure the safety of all children, it is also the responsibility of the parent to look after their own children. Spur has always advised parents to accompany children to the toilet facilities, in fact, our staff have been instructed not to accompany any child to the restroom, this responsibility resides with the parent. The rules that govern our Play Canyons have been clearly placed on all Play Canyon entrances.
Because safety is such a high priority, we’re additionally updating and improving our policies and facilities, we are busy investigating technology to enhance our safety in the play areas.
Fidelity ADT Sensormatic kids tags
We've partnered with Fidelity ADT to create a safe zone for children through the use of Sensormatic technology where the Sensormatic pedestals are placed at the entrance/exit of the restaurant and magnetic pinless tags are attached to children’s clothes as they enter the play area. On entry into the play area each child’s clothing is tagged by a childminder for that area. The tags attach securely without damaging the child’s clothing and staff are trained on where to attach the tag so it does not hurt the child in the play area. The tag can only be removed at the pay desk once the family leaves with the child.
How it works
1. On entry into the play area at a Spur restaurant, each child’s clothing is tagged by a childminder for that area.
2. The tags attach securely without damaging the child’s clothing and staff are trained on where to attach the tag so it does not hurt the child in the play area.
3. The tag can only be removed at the pay desk once the family leaves with the child.
4. If a child attempts to leave the restaurant without his or her parents an alarm activates.
A wristband-app solution whereby the restaurant provides the wristband for the child and the parent downloads and registers on the app. The app will alert the parent when the child;
1. Enters the bathroom area. or,
2. Steps outside the main door at the entrance
All app alerts are sent via the app as a notification.
For over 50 years, we have played a leading role in ensuring that South Africa’s children are happy and in a safe environment.