Family Club Botswana

Join our Family!

  • Spur Group (Pty) Ltd, the franchisor of Spur Steak Ranches reserves the right to terminate or suspend the programme with three months’ notice, which notice will be recorded on our website and such notice period will apply from date of such publication.
  • Spur Steak Ranches further reserves the right to change, on one month’s notice, any of the terms and conditions (including benefits) of this programme. Any such change will be recorded on our website and will apply from the effective date. The provisions hereof shall be deemed to be binding on the member.
  • We reserve the right to suspend or terminate a membership without notice.
  • Your privacy is very important to Spur Group (Pty) Ltd and it will use reasonable efforts in order to ensure that any information, including personal information, provided by you, or which is collected from you or third parties, is stored in a secure manner.
  • You agree to give (where applicable) honest, accurate and current information about yourself to Spur Group (Pty) Ltd and to maintain and update such information when necessary.
  • Your personal information collected by Spur Group (Pty)Ltd and subsequent brands may be used for the following reasons:
  • To comply with statutory and regulatory requirements in respect of the storage and maintenance of documents and information;
  • To comply with valid requests for information, including subject access requests and requests in terms of the Promotion of Access to Information Act 2 of 2000;
  • To comply with information requests by regulators or bodies lawfully requesting the information (i.e. tax authorities);
  • For assessing client complaints;
  • For internal purposes such as training and monitoring;
  • To assist in law enforcement and anti-money laundering and counter-terrorist financing initiatives.
  • Minimal information about historical events. When signing up or in with social media account we may collect your name, email address, mobile number and profile picture. Information collected from social media accounts will not be used for marketing purposes unless you have consented to this.
  • You acknowledge that any information supplied to Spur Group (Pty) Ltd in terms of these Terms and Conditions is provided voluntarily to Spur Group (Pty) Ltd. By submitting any information to Spur Group (Pty) Ltd in any form you further acknowledge that such conduct constitutes an unconditional, specific and voluntary consent to the processing (including storage) of such information by Spur Group (Pty) Ltd in terms of these Terms and Conditions and/or under any applicable law,, which consent shall, in the absence of any written objection received from you, be indefinite and/or for the period otherwise required in terms of any applicable law.
  • Unless you have consented, Spur Group (Pty) Ltd will not sell, exchange, transfer, rent or otherwise make available any personal information about you (such as name, address, email address, telephone or fax number) to other parties and you indemnify Spur Group (Pty) Ltd from any unintentional disclosures of such information to unauthorised persons.
  • Should you believe that Spur Group (Pty) Ltd has utilised its personal information contrary to applicable law, you undertake to first attempt to resolve any concerns with Spur Group (Pty) Ltd. If you are not satisfied with such process, you have the right to lodge a complaint with the information Regulator, once the Protection of Personal Information Act is in force.
  • Vouchers may only be redeemed by the registered profile member i.e. the holder of the account.
  • Vouchers are considered a discount and therefore cannot be exchanged for cash or used to tip the waitron.
  • This account or membership is not transferable.
  • Use of this account is subject to these terms and conditions.
  • No persons who are employees of a Spur Steak Ranches franchised restaurant may apply for membership of this programme.
  • Accounts can only be issued to natural persons.(e.g. no companies or clubs)
  • Any dispute in relation to any aspect of the programme will be determined by any director of Spur Steak Ranches, or his nominee, whose decision will be final and binding and no correspondence will be entered into
  • Members may not cede any rights or benefits obtained by virtue of their participation in the programme.
  • Members shall have no claims whatsoever against Spur Steak Ranches (or any of its franchisees) for any losses or damages incurred as a result of their participation in the programme.
  • By accepting these terms and conditions members of the programme expressly consent to the transmission of any of their personal data to the third party supplier who manages the programme and database on behalf of Spur Steak Ranches.
  • The third party supplier operates their secure and encrypted database outside of the Republic of South Africa and stores the data received from members in Amazon Servers hosted in Ireland.
  • Members of the programme expressly consent to the transfer of their data as held by Spur Steak Ranches and/or the third party supplier out of the Republic of South Africa for the purposes of processing and/or storing their data and personal information.
  • Members opting out for marketing communication will NOT be opted out for receiving transactional communication.
  • Members will receive transactional communication either via SMS or email or both.
  • Members updating their details that are registered for more than one of the Spur Group Loyalty programmes will update their details across the Spur Group loyalty programmes. A customer’s marketing opt-in and opt-out status is updated per brand only and not collectively across Spur Group.
  • These brands include but not limited to Spur Steak Ranches, Spur Grill and Go, John Dory’s, Panarottis, The Hussar Grill, Casa Bella, RocoMamas.
  • These terms and conditions reflect the entire agreement between the member and Spur Steak Ranches and its franchisees (collectively, “Spur Steak Ranches") in relation to the programme and Spur Steak Ranches shall not be bound by any undertakings, representations, warranties, promises, terms or conditions or the like not recorded herein. No variation of any of the terms and conditions shall be of any force or effect unless reduced to writing and agreed by Spur Steak Ranches. Any leniency, extension of time or any other indulgence or concession which may be shown or granted to a member by Spur Steak Ranches shall not prejudice Spur Steak Ranches rights in any way, nor shall the same constitute a novation of these terms and conditions or a waiver of any of Spur Steak Ranches rights.
  • The programme is subject to any peremptory provisions of the Consumer Protection Act 68 of 2008 (as amended) (including any regulations framed thereunder) applicable to this programme. Any such applicable provisions shall be deemed to be incorporated by reference therein.

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